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小小感谢信 藏着置业人对服务品质的坚持

< class='sourceInfo'>来源:综合办公室作者:王剑秋浏览数:13 < class='g_border line'> < class='richContent richContent3'> < class="jz_fix_ue_img">

“尊敬不动产登记中心领导……本人于3月16到贵中心办理业务,由于早上到达较早,热情的保安同志给我拿了椅子让我歇会,还告知我需要的准备工作,让我倍感温暖。业务办完后,因疏忽我将重要材料和身份证件遗落,也是这位同志捡到后联系我,避免了我的重大损失……”3月17日,孵化器项目负责人接到了不动产登记中心工作人员转交的感谢信,经过核实,信中提到的这位服务热情、拾金不昧的保安员是秦盛珠。



秦盛珠来到不动产登记中心工作才不到一个月,这个看上去不苟言笑的山西汉子,却是典型的“外冷内热”。但凡跟他熟悉一点的同事都知道,平时工作中,他可是出了名的“热心肠”。不动产登记中心每天办理业务的人络绎不绝,看得多了,常办的业务流程秦盛珠都能做到“心中有数”。为了节省办事人员的时间,他都会主动告知需要提前准备的资料,避免客户到了窗口再手忙脚乱地翻找。碰到16号早上这种客户专程赶早来办理业务的情况,秦盛珠只要看见,就会尽量为他们提供椅子之类供他们休息,在他看来,这谈不上热不热情,更多的是人之常情。

作为保安员,一个月的收入算不上多,但是秦盛珠很为自己的工作

能帮助别人而感到骄傲。的确,工作无贵贱,真正珍贵的,是为他人着想,尽职做好本职工作的执着。


秦盛珠代表的不仅是他自己。主动服务、专业化服务、真诚服务这也是广信置业岗前培训对每一位一线服务人员的要求。在广信置业的标准化服务中,明确了“五主动通用礼仪标准”——即“路遇宾客主动问好”、“电梯遇宾客主动服务”、“开关门遇宾客主动服务”、“主动帮宾客提重物”、“主动捡拾垃圾”,以此来提高引导服务人员的服务意识,作为不动产登记中心的保安员,秦盛珠很

好地践行了主动服务的理念,在熟悉岗位、了解所服务单位业务的前提下,主动为客户提供热情周到的服务,得到了服务单位和客户的一致认可。

此外,广信置业标准化办公室还要求服务人员熟练掌握本岗位的相关应急预案,能在突发情况下协助处置。并通过明确岗位职责、细化工作内容,规范工作流程及标准,严禁工作禁忌等方式,提高各岗位工作人员的专业化服务水平,“竭尽所能满足客户需求,以服务赢得客户认同”。





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CONTACT US

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